Becoming an Effective Communication Partner
Becoming an Effective Communication Partner
by Penny Tonn, MS, CCC-SLP (Speech-Language Pathologist); NWACS Contributor
Communication is the act of sharing information with a partner. As with all types of communication, an engaged and interactive communication partner is important. How can you become a more effective communication partner for the AAC user in your life? Here are some tips!
Acknowledge the many forms communication can take.
Communication can occur through words, gestures, or facial expressions. Know that we all communicate with a variety of tools. The same is true of AAC users. Pay attention to what other tools the AAC users use to listen to what they have to share.
For your early AAC learners, don’t forget the power of modeling language using AAC!
We learn language through experience and exposure. A communication partner can model language during engaging interactions. Use the AAC system to show the AAC user words, phrases, and sentences related to the situation, and expand on words by showing how to add 1-2 words. Check out this resource for specific tips on modeling language with AAC: AAC Modeling – AAC Community
Be patient and allow plenty of time for the AAC user to share their message.
Formulating a message on an AAC system can be complex. Remember that navigating through a device with many folders or pages can take time. Allow the AAC user time to find words without providing input. This may include quietly waiting, making eye contact with the AAC user to observe other helpful communication tools like facial expressions, and allowing extra time for a message to be shared. According to research conducted by Beukelman & Mirenda in 2013, communicating a message may take 15 to 25 times longer for an AAC user than speaking counterparts.
Maintain focus and attention on the AAC user.
As with all communicators, listening and sharing is an act that connects us. Show the AAC user respect by focusing on the message they are taking the time to share with you. Give your attention to the communicator and be patient while they share their thoughts.
Practice silence!
It’s no secret that humans tend to fill moments of silence. Let the silence be while an AAC user communicates their message. Allow the AAC user to share their thoughts and ideas without chatter from the communication partner.
Environment makes a difference.
Processing language and planning the actions to communicate requires extra cognitive workload for the AAC user. An environment with distractions, such as noise or movement, may further add to the cognitive demands. This may mean limiting noise, visual, or other environmental distractions. Ask the AAC user what would be the most helpful to them before entering situations that may have more distractions.
When in doubt, ask!
If you aren’t sure what will be most helpful to the communicator, ask! Find out what helps the AAC user feel heard. Ask what helps them communicate their thoughts and ideas. Some AAC users may not yet express these needs. Remember situations that the AAC user has had success versus those that have caused frustration. Offer accommodations to communication situations that replicate successful communication interactions.
When communicating with an AAC user, remember that it is about the information that the AAC user is sharing. When you aren’t sure what will help, ask the AAC user. Allow time for sharing and be an active listener - pay attention and stay engaged.
Here are some more resources to hone your skills as a communication partner:
References:
Beukelman DR, Mirenda P. (2013). Augmentative and alternative communication: Supporting children and adults with complex communication needs. 4th ed. Baltimore, MD: Paul H. Brookes Publishing Co.; 2013.